Shipping & Delivery
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Do you deliver internationally?
We currently only offer shipping within Australia and New Zealand. The best way to find out how much shipping is, will be by creating your cart and seeing what the shipping estimation for your cart is. -
You can track your order using the tracking code link provided in your Tracking Email. Alternatively, you can enter your tracking code manually on the DHL website below. https://www.dhl.com/au-en/home/tracking.html
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As a general guide we normally see the shipping times below. Add this to the 15 business days and you'll have a fair estimate of when you new gear will arrive. DHL EXPRESS Usually within 3-4 business days, but can be 6-8 business days to non-metro locations or during peak periods.
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Only some of my order arrived. Where is the rest?
If you placed a particularly large order, it may ship in two or more separate satchels or boxes. These are usually shipped using the same tracking number but can arrive at separate times - this is totally normal. You can check where each article is using the DHL website and entering your tracki... -
Why does my tracking say delivered but I haven’t received it?
All of our parcels are shipped with signature required. Please get in touch with us and we can check who signed for your parcel. If you requested DHL to leave it in a safe place but the item is not there. You will need to get in touch with DHL directly to open an investigation. https://www.dhl.c... -
Why hasn’t my tracking updated?
Our parcels go directly from our factory to the relevant state sorting facility, so you may not see a scan for several business days while they are in transit to your state facility. This is especially apparent for parcels shipping to WA or NT where scans may not appear for up to 4-6 business da...