Our parcels go directly from our factory to the relevant state sorting facility, so you may not see a scan for several business days while they are in transit to your state facility.
This is especially apparent for parcels shipping to WA or NT where scans may not appear for up to 4-6 business days.
DHL also advises that during peak times, parcels may arrive up to 3 business days later than expected. Please get in touch with us if you suspect your parcel may be lost we can open an enquiry with DHL on your behalf.
This inquiry can take up to 10 business days to provide a resolution.